Refund policy

Our customers are entitled to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and make the necessary adjustments to their order value in case of cash on delivery/process an online refund in case of paid orders.

In case the products have quality issues, YZGrocer will give replacement products equal to the value of damaged products in the next order. There will be no refund for products that have been accepted. While our goal is to ensure the highest level of customer service and quality, there may be certain cases where these grocery items look perfectly fine from the outside and may have some issues when cut later.  In these cases, YZGrocer may not be held liable as all the items are quality checked thoroughly before supply and are kept in clean, hygienic, and temperature-controlled areas. If you do still find the need to raise any concerns, please feel free to contact our customer service team by email or WhatsApp and kindly request a callback appointment.

Contact Information
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